Xtend Healthcare Online Consumer Information Privacy Policy

Your privacy is important to Xtend Healthcare, including its subsidiaries and affiliates under common ownership. ("Xtend", "we", "our", "us"). This privacy policy explains how we collect and process information through this website (the "Site"). We collect and use personally identifiable information or Other Information (collectively "your information") to conduct and manage our business, including operating and improving the Site, deliver our services, contact you about new services and upcoming events, to fulfill legal and regulatory requirements, and as otherwise permitted by applicable law. We do not sell, rent, or lease your information to third parties.

Sources of personally identifiable information we collect

We only collect personally identifiable information that you provide while using our Site.

Types of personally identifiable information we collect

To access or use certain features on the Site, you may be required to provide personally identifiable information. If you use our "How can we help?" link or "Client Upload" feature, we will request your name, email address, and Company Name. These features are intended for use by potential or current business-to-business clients only. In addition, we collect Protected Health Information (PHI) (as defined under the Health Insurance Portability and Accountability Act of 1996 (HIPAA)) that you provide through these features. Any PHI collected is maintained and transmitted in accordance with HIPAA, including related laws and regulations, and the business associate agreement we have with you.

Other Information

We automatically collect information about you, such as device ID and other information when you visit the Site to help us improve and provide services to you. This type of information does not identify you personally ("Other Information").

The types of Other Information we collect:

  • Device ID such as your internet protocol (IP) address (IP address is a number assigned to a device connected to the internet)
  • Information collected through cookies and other technologies

We may place and read data stored (via session and/or persistent "cookies" or other device specific storage capabilities) on the device you are using, and use other technologies such as Web beacons, clear GIFs, tracking pixels and tags, when you visit the Site or open an Xtend email. Cookies are small data files that are placed on your device for a variety of purposes, including to identify your device when you return to the Site. You can generally remove, block, or disable cookies by using the settings located in your browser. If you decide to remove or not accept cookies, some features on the Site may not work properly. To the extent permitted by applicable law, third parties, including our service providers, may collect information about your online activities over time and across different sites, including when you visit the Site. In particular, the Site may use Google Analytics to help collect and analyze certain information for the purposes discussed above. You may opt out of the use of cookies by Google Analytics here. Some browsers have a "do not track" feature that lets you tell websites that you do not want to have your online activities tracked. Currently, we do not respond to browser "do not track" signals.

How we share

We only disclose information to affiliated and non-affiliated third parties as permitted or required by applicable law. We may share your information with third parties that provide mailing or other services to us. When we share your information with these companies, they are required to limit their use of your information to the particular purpose for which it was shared, and they are not allowed to share it with others except to fulfill that limited purpose. Any PHI collected is only disclosed in accordance with HIPAA, including related laws and regulations, and the business associate agreement we have with you.


In our information technology systems environment, we maintain commercially reasonable administrative, technical, and physical safeguards (including secure disposal methods) designed to protect your information against loss or unauthorized access, use, modification, or deletion. However, no security program is foolproof, and thus we cannot guarantee the absolute security of your information. Nevertheless, it is crucial that, as a user, you protect against unauthorized access to your computer and that you always sign off when finished using a shared computer. Further, you should be aware that no system is impenetrable. Thus, it is your responsibility to diligently monitor your personal information to discover and address as quickly as possible any misuse of your personal information. Any PHI we maintain and transmit is secured in accordance with HIPAA, including related laws and regulations, and the business associate agreement we have with you.

Children's Privacy

We do not intend to collect personal information from children under 13 years of age. If we learn that we have collected this information from a child under the age of 13, we will promptly take all reasonable steps to delete the data from our system.

Policy Changes

The effective date of this notice is April 2023. It replaces all prior privacy notices issued by Xtend Healthcare, LLC. We reserve the right to amend this privacy notice at any time and we will inform you of any changes to this notice by posting the revised privacy notice on the Site, or as otherwise required by law.

If you have any comments, concerns, or questions about this Privacy Statement, please contact us at 800-882-1325.