The latest insights to support you and those you serve

Whether or not you are an Xtend customer, we want to help you understand and stay on top of the latest industry developments, with insights that can help your organization succeed. Bookmark this page and check back for the most current information.


Mike Morris, Chief Executive Officer, explores how technology can help solve workforce shortages, financial constraints, and revenue cycle inefficiencies. *

Daniel Brooks, Xtend’s President and Chief Commercial Officer, discusses how emotional intelligence in leadership is essential in developing strong relationships with team members, understanding their needs, and creating an emotionally safe environment.*

Colleen Goethals, VP Mid Revenue Cycle, shares denial-prevention strategies, explains how executives can prioritize and support administrative teams, and shares insider tips on writing successful appeal letters.*

Mike Morris explores the future of AI within RCM, explains how to drive down cost without reducing cash collections, describes Xtend's role in assisting public health authorities during the pandemic, and delves into the benefits of remote work.*

Linda Corley, Xtend’s Chief Compliance Officer, explores how technology and the emerging "patient care management" discipline are helping healthcare systems maximize reimbursement.*

Doug Polasky, Executive Vice President at Xtend, discusses the healthcare labor crisis’s impact on revenue cycle performance, how leaders can plan for long-term success during the crisis, and the role workplace culture plays in supporting overburdened staff.*

Linda Corley provides surprise billing insights, clarifies when and for whom a Good Faith Estimate is required, and explores what's next for the No Surprises Act.*

Theresa Mathew Jenkins, Vice President Sales, West Region at Xtend, and Cindy French McMorris, Revenue Cycle Director at SouthEast Alaska Regional Health Consortium (SEARHC) discuss how our partnership has evolved over time and the benefits both sides have realized.*

Billy Padilla, Xtend’s Chief Information Officer, discusses the benefits of robotic process automation (RPA) and artificial intelligence (AI) in the revenue cycle.*

Linda Corley discusses compliant reimbursement, and explains how providers can prepare for changes to Medicare reimbursement.*

Daniel Brooks discusses RCM optimization initiatives that health systems should consider in the current financial environment and the evolution of revenue cycle technology.*


Mike Morris and Dan Harris, System CFO of Southeast Alaska Regional Health Consortium (SEARHC), explore practical tools and actionable strategies to help health systems confidently and effectively manage their revenue cycle.*

Mike Morris and Billy Padilla share 5 ways to boost your revenue cycle’s productivity.*

Colleen Goethals and Doug Polasky explore best practices for denials management to drive growth.*

Linda Corley goes "in the trenches" with the No Surprises Act, exploring successes, challenges, and how to prepare for what comes next.

Mike Morris and Billy Padilla lay out a "path from good to great" for providers looking to enhance their revenue cycle automation.

Mike Morris and Linda Corley discuss surprise billing legislation and potential wins for providers' revenue cycles.*

Mike Morris and Linda Corley discuss the latest how-to’s and how-not-to’s on price transparency and related topics.*

Articles and Publications

Download our denials playbook for actionable best practices that can improve your cash flow, free up staff resources, and enhance your patient experience.

Xtend is proud to sponsor HFMA’s "Healthcare 2030" series which unpacks the challenges and opportunities for CFOs and other healthcare leaders created by the evolving industry.

Colleen Goethals and Melissa Caswell, Director of Coding Audits and Education, share their four key insights into recent changes to E&M coding requirements and how organizations can set themselves up for success.*

Colleen Goethals shares practical tips for reducing claims denials.*

Discover our 5 steps to a more productive revenue cycle.

Mike Morris explains how Xtend uses leading-edge technologies and operational agility for the benefit of customers and employees.*

Mike Morris and Billy Padilla provide five key insights for providers that want to bring more automation to their revenue cycle.*

* Presented in partnership with Becker’s Healthcare

The information, including webinars, podcasts, presentations, events, and other educational materials provided on this page, is for general informational purposes only, it is not legal advice and should not be relied upon without consulting with your legal or other professional advisors. The views and opinions expressed in the information provided are those of the presenter or speaker and may not be the views and opinions of Xtend Healthcare, LLC and its affiliates under common ownership.