Government Public Health Solutions

Contact center services for your short- and long-term programs

We help government agencies deliver effective and compliant public health programs to their constituents. Our available contact center solutions include:

• Inbound and outbound contact support (phone, IVR, chat, text, email,
  social media)
• Program enrollment
• Benefit support and guidance
• Contact tracing
• Vaccine communication and coordination

Our differentiated experience and qualifications include:

• Large enterprise scale – We are part of Navient, a leading business processing solutions provider with 6,500 employees, a cost-to-coast footprint, and a nearly $2 billion market capitalization.
• Deep expertise with sensitive health conversations – Respecting patients, protecting sensitive data, and following relevant regulations are fundamental to our HIPAA-compliant operations.
• Tailored solutions – We build programs for each client’s unique needs.
• Rapid deployment – We activated high-volume call centers in as little as two business days for state governments during the COVID-19 crisis.

If your agency could use support with these or other solutions, please contact us today at (770) 540-2628 or dbrooks@xtendhealthcare.net.