Becker’s Features CEO Mike Morris In Article

Hendersonville, Tenn - July 12, 2018

Xtend Healthcare CEO, Mike Morris, was quoted in Becker’s article following their time at the 2018 HFMA Annual Conference. The article is titled “The biggest financial pain points hospitals feel right now: Experts weigh in.” Mike stated, “It is more and more difficult to effectively manage the economics of the hospital. Whether it is a short-term or long-term need, driving down the cost to collect is critical to the ongoing success of a health system.

One shorter term need is if you are going through a computer conversion — trying to manage that transition so your business office can focus on the new system really requires a plan for the wind-down of the old system. A lot of hospitals fail to get ahead of the A/R backlog on the legacy system early, in advance of the conversion. Sometimes health systems make a plan for their legacy system when they are only 30 days away from the go-live — the ideal time for that is 180 days. The second mistake is when the hospital’s business office focuses on the system they know well — the legacy platform — and then they don’t ever fully adopt the new system. Then after the go-live, most cash is coming off the new system, not the old one, and you have a mismatch of expertise”

The link to the full article can be found here.

About Xtend Healthcare

Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company’s services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq:NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at

About Navient

Navient (Nasdaq:NAVI) is a leading provider of asset management and business processing solutions for education, healthcare, and government clients at the federal, state, and local levels. The company helps its clients and millions of Americans achieve financial success through services and support. Headquartered in Wilmington, Delaware, Navient employs team members in western New York, northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at