Xtend can place complete revenue cycle teams on site at any facility, for as long as it takes to reduce A/R backlogs, with a solution customized to meet your needs. No one else can "send in the Marines" like we can.
Our Proprietary Inventory Management System greatly improves effectiveness, consistency and quality in A/R work.
And our Automated Web Portal Follow-Up technology accesses payer websites so you can instantly know the status of all your third-party accounts.
We have advanced data encryption and security capabilities along with HIPAA compliance to ensure the security of patient healthcare information.
We not only are committed to client satisfaction; we've achieved it — as evidenced by the availability of references from 100% of Xtend clients.
As a business associate to healthcare providers, Xtend Healthcare understands the responsibility for ensuring that we protect all Patient Health Information (PHI) and Personally Identifiable Information (PII) with the same care and due diligence that our clients would. Therefore we utilize National Institute of Standards and Technology (NIST) and Health Insurance Portability and Accountability Act (HIPAA) guidelines to protect sensitive information resources. Listed below are some of the security measures and safeguards we have put in place to achieve compliance with the NIST and HIPAA standards.
Xtend management and staff displayed excellent technical competence and tenacity in pursuing the many billing/claim editing issues and account resolution/collection situations which needed to be addressed.
They are able to identify the problems, whether it is a system issue or insurance issue, and solve them. They are sharp, capable, reliable and very easy to work with.
We have seen nearly a 200% increase in cash recovery of our accounts with balances under $2500.
West Coast Hospital
They systematically worked old accounts and relatively new follow-up accounts equally. They kept constant contact with us, so we never questioned where they were within the process... I highly recommend their services for third-party outsourcing.