Self-Pay Services: Strengthen your cash flow. And your patient relationships.

With implementation of the Affordable Care Act, many patients face higher self-pay balances that can affect your facility’s financial position. We have long experience helping hospitals manage their self-pay accounts. Along with deep experience, we offer you technology and best-practice processes that are beyond the capabilities of most hospitals.

Our approach can strengthen your cash flow while adhering to patient-centered processes that help you maintain and enhance your relationship with the community.

We offer a dedicated, 100% USA-based team of self-pay customer service collectors and bilingual customer service representatives — each with an average or 5+ years’ experience.

Our solutions — all based on your requirements, not ours — include:

They are able to identify the problems, whether it is a system issue or insurance issue, and solve them. They are sharp, capable, reliable and very easy to work with.

Texas Hospital

A true business partner, delivered what they promised.
Many of the operational improvements that Xtend implemented will produce positive results in the upcoming months and years.

Colorado Hospital

Xtend accomplished a resolution rate of over 99%.

Alaska Hospital

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