Our Leadership Team

Rachel Tobey

Vice President of Operations

Rachel Tobey

Rachel Tobey is responsible for all operations in our service center headquarters in Nashville. She has more than a decade’s experience in managing and motivating teams that consistently achieve organizational goals.

Prior to joining Xtend, Rachel worked for United Healthcare as a prior authorization specialist —experience that gave her a depth of knowledge of the entire healthcare revenue cycle. She began her career as a claims processor for Medicare before moving on to the role of appeals coordinator.


Xtend management and staff displayed excellent technical competence and tenacity in pursuing the many billing/claim editing issues and account resolution/collection situations which needed to be addressed.

California Hospital

Our cash flow has been proof positive that the Xtend team is doing its job. We have experienced a 180-degree turnaround in such a short time.

Texas Hospital

They solved an issue with Medicaid that had been ongoing for nine months. It took them two days to identify and correct.

Texas Hospital

From the initial communication with your organization, we have found your team to be extremely professional, knowledgeable and prompt during our evaluation period.

Colorado Hospital

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