Our Leadership Team

Rachel Tobey

Vice President of Operations

Rachel Tobey

Rachel Tobey is responsible for all operations in our service center headquarters in Nashville. She has more than a decade’s experience in managing and motivating teams that consistently achieve organizational goals.

Prior to joining Xtend, Rachel worked for United Healthcare as a prior authorization specialist —experience that gave her a depth of knowledge of the entire healthcare revenue cycle. She began her career as a claims processor for Medicare before moving on to the role of appeals coordinator.


They systematically worked old accounts and relatively new follow-up accounts equally. They kept constant contact with us, so we never questioned where they were within the process... I highly recommend their services for third-party outsourcing.

Colorado Hospital

They solved an issue with Medicaid that had been ongoing for nine months. It took them two days to identify and correct.

Texas Hospital

A rare find in today's market.
Xtend management and staff displayed excellent technical competence and tenacity in pursuing the many billing/claim editing issues and account resolution/collection situations which needed to be addressed.

California Hospital

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